FAQ

Our broker operates under the supervision of the Mwali International Services Authority (MISA).

You can collaborate with iX Broker in two ways:

1.Referring friends through your personal referral link
By logging in to your user panel and navigating to the “Refer & Earn” section, you can access your personal referral link and share it with your friends.
You will receive a 30% bonus from the first deposit made by any user who registers and deposits through your link.

2.Partnering as an IB (Introducing Broker):
To start cooperating as an IB, first visit the partnership page at the following link:
Click Here to Enter.

Then, complete your registration. Our IB team will contact you and guide you through the next steps.

For iX Broker, KYC is only needed above $3000. Flexible and secure!

Yes. iXBroker is directly integrated with the TradingView platform, allowing users to utilize its analytical tools and charting features for their trading activities.

VIP users enjoy a range of exclusive benefits, including dedicated support, access to special bonuses and promotions, enhanced trading conditions, and the use of more advanced professional tools.

The company displays all current fees, charges, and rates on its official website.
Commissions are deducted from both sides of the trade.

  • Crypto:0.035%
  • Indices:0.002%
  • Metals:0.002%
  • Commodities:0.002%
  • Stocks:0.035%

Spreads are floating and are determined based on market supply and demand.
To view the spread of any specific instrument, simply log in to your account and check the Market Watch section, where spreads are displayed in real time.

All trading instruments are swap-free for up to 30 days. After this period, the applicable conditions will vary depending on each instrument.

Currently, we offer a proprietary platform: 
This platform provides features such as easy access to real-time prices, drawing and analytical tools, indicators, chart viewing, buy and sell trading, and other related functionalities.

Additionally, by using the software compatible with your operating system, you can create either a demo account or a live account. The official iX Broker app is available for both iOS and Android, offering quick and easy installation and usage.

Traders can view the trading hours for each symbol in its specifications, taking into account the GMT time difference.
All trades and timestamps in the user panel are based on the server time.

Yes, trading robots and Expert Advisors (EAs) are allowed on the iXBroker platform, provided that they are non-abusive and do not violate the platform’s rules and terms.

Users can invite their friends to the platform using their unique referral link and receive rewards.

The referrer receives 30% of the referred user’s first deposit as a bonus credited to their account.

This reward is activated immediately after the referred user makes their first deposit and does not require any additional conditions.

✅ How to Get Your Referral Link

Log in to your iX Broker dashboard and copy your unique referral link from the “Refer & Earn” section.

iXBroker reserves the right to update its financial rules as necessary to align with current conditions. Users are required to review these changes on the website, stay informed, and act in accordance with them.

Yes, the use of arbitrage or any exploitative practices for fraudulent purposes is strictly prohibited. iXBroker reserves the right to freeze users’ account balances and take appropriate disciplinary actions in case of such activities. Fraudulent or deceptive actions may result in account suspension.

• The minimum deposit amount is 50 USDT, and there is no maximum limit.
• There are no restrictions on the number or total value of deposits, and all deposits are processed immediately.
• Customers must ensure that their payment method information, including wallet addresses, is accurate and up-to-date before making any deposit.

Deposit Methods

Deposits on iX Broker are available through 1 methods:

  1. Cryptocurrencies – Deposits can be made in BTC, ETH, TRON, BNB, as well as USDT.

On the iX Broker platform, users can deposit and trade up to $3,000; amounts exceeding this limit require identity verification (KYC).

Deposit Fees

  • Deposits via cryptocurrencies are free of charge.

Deposits via cryptocurrency are not restricted by the rules, but the depositor assumes full responsibility.

  • Withdrawing funds will result in the removal of all related account credits and bonuses.
  • Financial Team Working Hours: The broker’s Financial Department operates daily from 07:00 AM to 8:00 PM (UTC). All financial requests submitted outside of these hours will be processed on the next business day. The processing time during working hours is 30 minutes.

Withdrawal Methods and Conditions :

The number of withdrawal requests is unlimited. The minimum withdrawal amount is 10 USDT, and the maximum amount per transaction is 15,000 USDT or its equivalent in other currencies.


Withdrawals on iX Broker are available via cryptocurrencies. Withdrawals exceeding 3000 USD require completing the KYC verification process.

Withdrawal Fees

  • USDT withdrawals via TRC20 and BEP20 networks incur a fixed fee of 1 USD per transaction.

According to the rules, there are no restrictions on this; however, the individual assumes full responsibility.

Yes, there is no restriction.

Bonuses provided on the iX Broker are for trading purposes only and cannot be withdrawn.

  • The maximum bonus available has been set at $3,000.
  • Bonuses are automatically removed if a withdrawal is made from the account.
  • Bonuses can be used without any time limitation and remain active until a withdrawal is made.
  • In cases such as a stop-out or negative account balance, bonuses are automatically used to offset losses or removed from the account.
your level is fixed, and you always receive 50% commission along with special benefits. However, you can still take advantage of annual special bonuses. This option is suitable for users seeking stability, simplicity, and consistent income. Login to iX Broker

Earnings above 10 USD can be withdrawn.

✅ On iX Broker accounts
payments are automatically processed on the first day of the following month.

Yes. In the two-level structure, users can receive 30% of the commission from trades of clients referred by first-level IBs and 10% of the commission from trades of clients referred by second-level sub-affiliates.

Your IB level is automatically determined based on the number of active users over the past 30 days. This level is updated every 24 hours, and your commission is calculated according to your current level at that time.

Yes, users can submit a request to change their IB, but this option is available only once every 3 months.

Once the request is submitted, the support team reviews it, and if approved, the IB change is applied.
The final decision to approve or reject the request rests entirely with iXBroker to ensure transparency and fairness within the partnership structure.

Complaint Handling Procedure

At iX Broker, customer satisfaction and the fair, transparent, and timely handling of complaints are among our top priorities. For this reason, our complaint handling process has been designed to ensure that all complaints are reviewed carefully, impartially, and in accordance with applicable legal requirements and internal procedures.

Stage One – Support

If you are not satisfied with our services or performance, please first contact our Support Team through live chat, by submitting a ticket, or via our support email address:

Support Email:
[email protected]

Our Support Team will review your request and make every effort to provide an appropriate solution as quickly as possible.

Stage Two – Complaint Handling Department

If the matter is not resolved at the first stage, or if it requires further specialized, legal, or regulatory review, you may submit your complaint to the Complaint Handling Department via the dedicated email address provided below.

This department will review your complaint independently, fairly, and impartially, and will communicate the outcome to you in accordance with the company’s internal procedures.

Complaint Handling Email:
[email protected]

Stage Three – Referral to MISA

If you remain dissatisfied with the outcome after receiving the response from the Complaint Handling Department, you may refer your complaint to the independent authority MISA, in accordance with the applicable laws and regulations, for further independent review.

Throughout all stages, iX Broker is committed to handling complaints with transparency, fairness, and within the defined timeframes, while keeping customers informed about the progress of their complaint and the final outcome.

Depending on the type and subject of the submitted complaint, the review process is typically completed within 1 to 3 business days after the complaint is filed.