FAQ

Q: What are the withdrawal rules for my account?

Schedule of Withdrawals:The operating hours of the broker’s finance department are from Monday to Friday, 07:00 a.m. to 07:00 p.m., and on Saturdays and Sundays from 08:00 a.m. to 05:00 p.m., London time. All financial requests submitted outside these hours will be processed on the next business day. The processing time during working hours is approximately 30 minutes.All financial requests submitted outside of these working hours will be processed on the next business day.– Fees: A 1% commission is charged on withdrawals, with a minimum fee of 1 USDT.– Minimum and Maximum Amount: The minimum withdrawal amount is 10 USDT, and the maximum amount is 10,000 USDT or its equivalent in other currencies.– Open Trades: If you have an open trade, you can withdraw your account equity if your margin level is at least 100%.– Low Balance: If the balance is less than 10 USDT, it cannot be withdrawn.– Processing Time: After approval by the financial team, withdrawals are processed within one business day. However, the final transfer may take up to 24 hours.

Q: What are the deposit rules for my trading account?

– Minimum Deposit: The minimum deposit amount is 50 USDT.– Deposit Limits: There are no limits to the number or amount of deposits you can make.– Processing Time: Deposits are usually processed instantly but can take up to one working day.

Q: What are the deposit rules?

– The minimum deposit amount is 50 USDT.– There is no limit on the number or amount of deposits.– Deposits are processed instantly, up to one working day.– Clients must ensure their address or bank account number is accurate and up-to-date before depositing. The broker is not responsible for issues caused by incorrect or outdated information.

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FAQ

Schedule of Withdrawals:

The operating hours of the broker’s finance department are from Monday to Friday, 07:00 a.m. to 07:00 p.m., and on Saturdays and Sundays from 08:00 a.m. to 05:00 p.m., London time. All financial requests submitted outside these hours will be processed on the next business day. The processing time during working hours is approximately 30 minutes.

All financial requests submitted outside of these working hours will be processed on the next business day.

– Fees: A 1% commission is charged on withdrawals, with a minimum fee of 1 USDT.

– Minimum and Maximum Amount: The minimum withdrawal amount is 10 USDT, and the maximum amount is 10,000 USDT or its equivalent in other currencies.

– Open Trades: If you have an open trade, you can withdraw your account equity if your margin level is at least 100%.

– Low Balance: If the balance is less than 10 USDT, it cannot be withdrawn.

– Processing Time: After approval by the financial team, withdrawals are processed within one business day. However, the final transfer may take up to 24 hours.

– Minimum Deposit: The minimum deposit amount is 50 USDT.

– Deposit Limits: There are no limits to the number or amount of deposits you can make.

– Processing Time: Deposits are usually processed instantly but can take up to one working day.

– iXBROKER collects personal information such as your name, email, and financial details to facilitate account access, transaction processing, and communication. The company also collects non-personal information like IP address and browser type to improve services.

The Company will regularly update the available payment systems in the deposit & withdrawal section. Availability may vary depending on the Client’s country of residence and can be viewed in the Client’s MyiXBROKER account.

Forex 0.002% – Crypto 0.035% – Indices 0.002% – Commodities (such as Oil, Gas) 0.002% – Shares 0.035% – Major Metals (such as Gold, Silver) 0.002%

The Company displays all current commissions, charges, and costs on its Website. These may change from time to time without prior notice to the Client, with updates provided on the Company’s Website.

Yes, iXBROKER reserves the right to make changes and updates to all financial rules at any time and without prior notice. Users are required to review these changes on the website, stay informed about modifications, and comply with them.

Yes, the use of arbitrage, exploitation, or malicious bots for fraudulent purposes is strictly prohibited. iXBROKER reserves the right to block the user’s account balance and expel users involved in such actions. Fraudulent or deceptive activities will result in account suspension.

Clients must notify customer support immediately if they experience any malfunction in the broker’s services, including issues with deposits, withdrawals, exchanges, or other offers.

– The minimum deposit amount is 50 USDT.

– There is no limit on the number or amount of deposits.

– Deposits are processed instantly, up to one working day.

– Clients must ensure their address or bank account number is accurate and up-to-date before depositing. The broker is not responsible for issues caused by incorrect or outdated information.

– Withdrawing funds will remove any credits and bonuses associated with the account.

– The withdrawal commission is 1% with a minimum fee of 1 USDT.
– The minimum withdrawal amount is 10 USDT, and the maximum is 10,000 USDT or the equivalent in other currencies.
– Only one withdrawal per day is permitted.
– If you have an open trade at the time of withdrawal, your margin level must be 100% in order to withdraw your account balance.
– Final settlement will be made within a maximum of one business day after financial department approval.
-Delays in fund transfers may occur for various reasons, and the final transfer could take up to 24 hours. Do not use temporary or disposable wallets, as the broker will not be responsible for issues related to expired wallets or incorrect blockchain information.

– Registration Information: Name, contact details, date of birth, occupation, assets, and income.

– Transaction Information: Details about trades, account balances, trading activity, and communication with the Company.

– Verification Information: Identity verification documents such as passports or driver’s licenses, and information to prevent money laundering.

– Subscription Information: Information related to subscriptions for signals, alerts, and news.

– No, iXBROKER does not store credit or debit card details.

– SSL Encryption: Protects information during transmission.

– Additional Safeguards: Includes firewalls, authentication systems, and access controls.

– Card Details Protection: Uses TLS 1.2 and AES 256-bit encryption for card details.

– Yes, personal information may be shared with affiliated partners for business purposes, such as account servicing and marketing. Access is logged and can be viewed by clients.

– Disclosure: Information may be shared with third parties for technical support or legal purposes. Non-affiliated partners must maintain confidentiality.

– No Sale: Personal information will not be sold or distributed for compensation.

– Commissions are paid into the Partner’s Main trading account and can be used for withdrawal or trading.

– Yes, the Partner can build their own network by attracting new partners for cooperation.

– Partners can plan and execute their own marketing campaigns with prior approval from the Company. They must avoid using copyright-protected materials in violation of the Agreement and cover their own advertising expenses.

– Partners must provide accurate details about their marketing activities and grant access to campaign settings for review. Failure to comply may result in suspension or cancellation of commissions.

– Disputes should be resolved via complaint procedures. Claims must be submitted in writing within three business days, and the Company will address them within 14 working days.

To close a position, you must specify the following:

– Deal operating number (Ticker)

– Transaction amount

– Tools with quotes for instant transactions

The close position command must be made at the current quotes.

If you don’t act within three seconds, or if the market moves make the quote invalid, the company reserves the right to cancel the quote.

You can use conditional orders such as Up Limit Buy, Down Limit Sell, Down Limit Buy, and Up Limit Sell.

You can use Stop Loss, Take Profit, or Two-Step orders.

Ix Broker has procedures in place for the prompt and transparent handling of client complaints and grievances. Records of each complaint and the actions taken are maintained by the company.

A complaint or grievance is an expression of dissatisfaction regarding the investment or ancillary services provided by Ix Broker. It must be directed to the Compliance Department using the relevant forms or by email at [email protected]. Complaints can also be registered through the user panel’s help center.

Complaints can be submitted by filling out the relevant forms (Appendix 1 for Trading Operations and Appendix 2 for Non-Trading Operations) and emailing them to [email protected]. Alternatively, you can use the help center section in your user panel.

If your notice is deemed an enquiry, you have the right to request its reclassification as a complaint.

– You will receive an electronic acknowledgment of receipt, including a reference number.

– The company will examine the complaint and respond with the remedial actions or clarifications.

– The company will document the details of the complaint, including the client’s identity, employee involved, date received, subject, and actions taken.

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